Terms & Conditions

Check-In and Check-Out

Your room will normally be available from 2.30pm on the day of arrival.  You are of course very welcome to arrive early, and perhaps enjoy a spot of lunch, a coffee or a cream tea.  Please let us know if you expect to arrive after 10pm.

So that we can prepare your room for the next guests, we would ask that you check out by 11am on the day of departure.  You are welcome to leave your car in our car park if you would like to enjoy a final walk before you head off.

The Restaurant

We serve a Full English breakfast from 8 am until 9:30 am every day

Dinner is served from 6.30 pm, with last orders at 8:45pm.  If you are staying with us, we’ll always do our best to accommodate you for dinner, but it’s a good idea to let us know at the time of booking if you would like to dine.

Dogs

Your dog will be very welcome at Mill End.  The charge is £8 per night, per dog. You will need to make your own arrangements for feeding. In the unlikely event that your canine companion causes damage, you’ll understand that we would need to make a charge.  Click here for more information on our dog-friendly hotel facilities

Children

Children are welcome at Mill End, but please do let us know if you have any specific requirements.  Children (under 16) are charged at £15.00 per night when sharing a room with two adults. Meals are charged as taken

Settlement of Accounts

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Accounts are payable on departure. We accept most major credit and debit cards (and cash of course!), but not cheques.

We will ask you for a deposit at the time of booking, equivalent to your first night’s accommodation.  The balance of your accommodation charges and any extras is payable on departure.

Different payment conditions may be applicable for functions, group bookings and special breaks (for example, Christmas and New Year).

If You Need to Cancel

We recognise that plans can change for all sorts of reasons, and are able to accept cancellations without charge up to 14 days before your booked arrival date (in which case we will refund any deposit paid).  Should you cancel your booking between 7 and 14 days before arrival, your deposit is non-refundable but there are no further cancellation charges. If you cancel your booking within 7 days of arrival, the cancellation charge is 100% of the total value of the booking.

For Christmas and New Year breaks, your deposit and any pre-paid balance are non-refundable.

We do suggest that you take out a suitable travel insurance policy to provide cover in the event that you need to cancel.

In all instances, please contact us on 01647-432282 as soon as possible.

In the exceptionally unlikely event that we should need to cancel your reservation for any reason, we will contact you as soon as possible, although our liability is limited to a refund of any payments received.

Differing cancellation terms may apply to special events and functions.  Please ask us if you have any queries regarding the terms applying to your booking.

Data Protection

We respect your privacy, and your right to expect that all data held by us is accurate and up-to-date.  All data is held securely, and is never released to third parties without your permission.  We may get in touch from time to time with news and offers from Mill End – if you’d rather we didn’t please e-mail us at info@millendhotel.com or call us on 01647-432282.  It would help us to help you if you let us know of any changes to your contact details.

Our full Terms and Conditions can be downloaded by clicking here